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FAQs

ABOUT SAINT SASS

Hi there, great to see you’re interested in us! 🌶️

saint sass is a brand for high-quality statement pieces—statement tights, statement briefs, and statement bodysuits. The name represents the contrasts and opposites in life that we celebrate.

Our vision is to highlight your feminine independence. We believe in women who are proud of their individuality, who express their independence, and who show a sense of self-ironic confidence. And sometimes, all it takes is fashion to make a bold statement. But for us, it’s also about enjoying the moment—life is tough enough as it is, and we want to bring you small moments of joy in everyday life.

We believe you don’t have to choose between Paris or Berlin, a delicate croissant or a beer from Späti. Because life isn’t one-dimensional—it has many sides.

saint sass was founded by two friends, Vivien Wysocki and Larissa Schmid. What they have in common is not only a keen sense of fashion, but also a love of showing off their feminine side in skirts and dresses.

Tights are therefore an integral part of their everyday life.
As founders, Vivien and Larissa know from their own experience the challenges that women in certain industries often have to overcome in order to gain the respect and recognition they deserve. With saint sass they have started a revolution: their goal is to promote strong and self-confident women and to spread clear messages through the statements on their tights.


Today, their vision has become reality, and they work every day to develop the company in an innovative way and, above all, to promote women.


Vivien is responsible for Branding and Social Media, while Larissa is in charge of Performance, Finance and Operations.

SHIPPING & RETURNS

We offer both standard shipping and express shipping and deliver to almost all countries worldwide. 

You can find all information about shipping costs, delivery times, and the countries we ship to here.

Under the section How long does the delivery take, you’ll find all information about shipping times. You’ll also receive an estimated delivery time during checkout.

To ensure the best possible delivery times, we ship your order from different warehouses depending on the destination country:

• Orders from the United States are shipped directly from our US warehouse.

• All other orders are shipped from our warehouse in Germany.

You can find an overview of our shipping costs here: Click

Here you can find all the information about shipping times. You will also receive an estimated delivery time at checkout.

Yes, you can track your shipment. As soon as your order has been handed over to the shipping carrier, you will receive your tracking code via email 🖤

If you encounter any problems, please contact us at [email protected] so we can assist you.

If your products are in their original packaging with all tags and protective seals/stickers intact, you can return them within 30 days of receipt. You can easily create your return label through our returns portal.

Please refer to our return policy for more details.

Note on tights:
Tights are considered hygiene products and can only be returned unopened.

We are confident in the quality of our products! However, if your new tights develop a run within 30 days, you can contact our customer service at [email protected], and you will receive a voucher for the value of the item. Please always include a photo of the defect when contacting us.

You can find more details about warranty claims here.

If your product has a small defect, please contact our customer service at [email protected] within 24 hours. 

Please don't forget to send a picture of the item and the defect - this will help us resolve the issue as efficiently as possible.

We sincerely apologize if you received the wrong product. 

Please contact us at [email protected] — we’ll make sure you get your ordered saint sass piece as quickly as possible! đź–¤

Once your returned package arrives at our warehouse, our quality control team needs up to 7 days to inspect your item. The refund will be processed within 2–3 weeks after receiving the return, provided all conditions of our return policy are met.

Do you have any questions about your order or need further assistance? Feel free to contact us at [email protected] — we’re happy to help!

TAXES AND CUSTOMS DUTIES

No additional customs duties or taxes apply to the countries listed below:

Europe: European Union, Norway, Switzerland, United Kingdom
North America: 
Canada, USA
Asia: 
Hong Kong, Japan, Malaysia, Singapore, Taiwan, United Arab Emirates
Oceania: 
Australia

VAT or local taxes are always included in the final price at checkout.
We guarantee that there will be no additional costs upon delivery.
In the event of a refund, you will receive the full amount paid.

For other countries, additional charges and customs duties may apply.


No – all additional duties, tariffs, and taxes are fully prepaid by us. The price you see at checkout is the exact price you pay.

PAYMENT

Our payment processor is PCI DSS Level 1 certified, which guarantees the security of payments made on our website.

Several secure payment methods are available for your order. Depending on your country and the details of your purchase, you can use the following options:

  • Visa and Mastercard (credit and debit cards)

  • Klarna (instant payment and invoice)

  • PayPal

  • Other locally available payment methods

The available options will be displayed to you automatically during checkout.

TIGHTS

Vivien and Larissa have worked for months on the perfect tights. We have developed a tights yarn that is not only single-wrapped but double-wrapped. This means that our tights are twice as tear-resistant as conventional tights. We have also hidden the toes and heels, which are the two places that are most susceptible to runs. For these reasons, we affectionately call our tights the "superwoman" of tights.

Our products are consciously made in Europe: tights in Italy, and underwear and bodysuits in a women-run factory in Turkey. This ensures high quality, short transport routes, and working conditions we can genuinely stand behind.

Sounds like a cliché? Maybe — but we mean it. From the very beginning, it was clear to us that we wanted to produce in Europe. Not because it sounds trendy, but because it feels right and because we know the people who make our products.

The following applies here: quality over quantity!
For us, the majority of the price goes directly into the tights themselves, which we have produced in Italy.

Yes, tights from Asia would be cheaper - but our quality is unbeatable and worth every cent. After all, what good is a cheap pair of tights that gets a ladder the first time you wear them?


The second largest cost factor is the application of the statements, which is done by hand in Saarland with great attention to detail. Additional costs arise from shipping and logistics as well as from our dedicated team in Berlin. Application of the statement. This is lovingly applied by hand in Saarland. Additional costs include shipping and logistics costs, as well as the costs for our Berlin-based company.

We have been working on our tights for a long time. The result, a tight that is in no way inferior to luxury tight brands. With the aim of accompanying you on your journey for as long as possible. After all, what's the use of tights that are cheap but run down the first time you wear them?

Your body is beautiful just the way it is! However, we don't know anyone who has ever complained about a light shaping effect. Not too much and not too little, our tights emphasize your strengths just right. They even secretly support the blood circulation in your legs, so that you feel in top shape even after a long day or a night of drinking. The shaping effect makes the tights feel a little tighter when you put them on for the first time. But once they have adjusted to your body, they fit like a second skin.

SIZING

For our 40 DEN tights we generally recommend a size larger than your normal clothing size – due to the compression function.

You will also find a slider for all products in our webshop that informs you whether the item runs a bit smaller, is true to size, or runs a bit larger:


Additionally, you can take a look at our size charts: Link

You can also find them here:


If you are still not sure, you can always write us: [email protected] đź–¤

30 DAY ANTI-RUN GUARANTEE

Got a run in your tights? We are confident in the quality of our products and offer a 30-day anti-run guarantee (excluding 20 DEN tights).

Simply send us a picture of the damaged item (and the statement) to [email protected]. 

If your product meets the guarantee conditions, you will receive a voucher for the value of the item (shipping costs are not reimbursed).

Please note that replaced items are not covered by the guarantee again.


Returns of tights and other products
Unopened tights in their original packaging with intact labels and protective seals, as well as all other products in their original condition, can be returned within 30 days. 

Once we receive your return, we will refund the purchase amount. Please refer to our return policy for more details.

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